The rules of the road for using Lexis OS.

These Terms & Conditions (the “Terms”) are a legal agreement between you (“you”, “Customer”) and Lexis OS (“Lexis”, “we”, “us”, or “our”). They govern your access to and use of our website (https://lexisos.com), our web application (https://app.lexisos.com), our Chrome extension, and any related APIs, integrations, and services (collectively, the “Services”).

By creating an account, clicking “I agree”, or otherwise accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you and that organization.

• “Account” — the organization-level account under which one or more Users access the Services.
• “Users” — individuals authorized to use the Services under a given Account.
• “Customer Data” — any data, content, or material that Users submit to, upload into, or generate within the Services.
• “Third-Party Services” — services provided by third parties (e.g. Google, Microsoft, LinkedIn, Zoom, Zoho, HubSpot) that Users may connect to the Services.
• “Documentation” — user guides, help articles, and API documentation we publish for the Services.

• You must be at least 18 years old, or of legal age to form a binding contract in your jurisdiction, to use the Services.
• You must provide accurate, current, and complete information when creating an Account and keep it updated.
• You are responsible for safeguarding your credentials, for any activity under your Account, and for notifying us immediately at support@lexisos.com if you suspect unauthorized access.
• You may not create an Account using another person’s identity, using automated means, or if we have previously terminated your Account (unless we consent in writing).
• Each User must have their own login. Sharing credentials is a violation of these Terms.

Subject to your continued compliance with these Terms and payment of applicable fees, Lexis OS grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during your active subscription term.

You may not, and may not allow any third party to:

• Copy, modify, distribute, sell, or lease any part of the Services.
• Reverse-engineer or attempt to extract source code, unless expressly permitted by law.
• Use the Services to build a competing product or service.
• Use the Services beyond the scope of your paid plan (e.g. exceeding user counts, seat limits, or usage quotas).
• Remove any copyright, trademark, or proprietary notices from the Services.

• Plan and fees. Access to paid Services requires an active subscription. Fees, billing frequency, and included seats/quotas are stated at signup or in an order form.
• Auto-renewal. Subscriptions renew automatically for successive periods equal to the initial term unless canceled at least 24 hours before the end of the current period.
• Payment. You authorize us to charge the payment method on file. Fees are non-refundable except where required by law. We may suspend the Services if a charge fails and is not resolved within 7 days.
• Taxes. Fees do not include taxes. You are responsible for all applicable taxes, except taxes on our net income.
• Price changes. We may change subscription pricing with at least 30 days’ notice, effective at the start of your next renewal period.
• Chargebacks. Initiating a chargeback without first contacting us to attempt to resolve the issue is a breach of these Terms.

We may offer free trials of the Services. Trials are provided AS-IS, without warranty, and may be terminated or modified by us at any time. Data created during a trial is subject to deletion if the trial ends without conversion to a paid plan.

You must not use the Services to:

• Send spam, phishing content, or unsolicited bulk email in violation of anti-spam laws (CAN-SPAM, CASL, GDPR, ePrivacy, etc.).
• Send content that is unlawful, defamatory, harassing, obscene, threatening, deceptive, or infringes intellectual property rights.
• Send malware, viruses, or malicious code of any kind.
• Attempt to access data or accounts belonging to others without authorization.
• Circumvent security controls, rate limits, or usage restrictions of the Services or any Third-Party Services connected via the Services.
• Impersonate another person or misrepresent your affiliation with a person or organization.
• Use the Services to collect data about individuals under the age of 16.
• Use the Services in violation of any applicable law or third-party right.

We reserve the right to investigate suspected violations and to remove content, suspend Users, or terminate Accounts that violate these rules. Repeat violations may result in permanent Account termination without refund.

The Services allow you to interact with third-party platforms, including but not limited to Google, Microsoft, LinkedIn, Zoom, Zoho, HubSpot, and Apollo. Each of these platforms has its own terms of service and acceptable-use policies.

• You are responsible for complying with the terms of every Third-Party Service you connect to your Lexis OS account.
• LinkedIn specifically: our Chrome extension acts as an authorized proxy for your logged-in LinkedIn browser session. Your use of the extension must comply with LinkedIn’s User Agreement, Professional Community Policies, and Prohibited Software and Extensions rules. We enforce pacing to reduce risk, but you remain solely responsible for your usage patterns.
• Rate limits & suspensions. If LinkedIn or any Third-Party Service suspends, restricts, or terminates your account, Lexis OS has no obligation to compensate you or restore access to that platform’s data.
• API changes. Third-party APIs change without notice. Features that depend on a Third-Party Service may be modified, deprecated, or removed at any time to comply with the underlying platform.

• Customer owns Customer Data. As between you and us, you retain all right, title, and interest in and to your Customer Data.
• License to us. You grant Lexis OS a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, modify, and use Customer Data solely to provide, secure, and improve the Services.
• Your responsibility. You are responsible for the accuracy, quality, and legality of Customer Data, for obtaining any necessary consents (including from your leads/contacts) to process their personal data, and for the means by which you acquired it.
• Export. While your subscription is active, you can export Customer Data via the product’s export tools. On termination, you have 30 days to export before deletion begins.
• De-identified data. We may create and use de-identified/aggregated data derived from Customer Data to improve the Services and produce analytics, provided such data is not attributable to you or any individual.

Our Privacy Policy describes how we collect, use, and share personal data. It is incorporated into these Terms by reference.

For customers subject to GDPR, UK GDPR, or similar regimes, a Data Processing Addendum (DPA) is available on request. To execute a DPA, email support@lexisos.com.

• The Services include features that use large language models (LLMs) to generate drafts, summaries, and other content (“AI Output”).
• AI Output is provided AS-IS. It may be inaccurate, incomplete, out of date, or offensive. You are responsible for reviewing AI Output before you send, publish, or otherwise act on it.
• Lexis OS does not warrant that AI Output is free of errors, non-infringing, or fit for any particular purpose.
• You retain ownership of Customer Data you submit as prompts, and to the extent AI providers grant rights in the Output, we assign those rights to you (subject to any third-party licenses).
• You must not use AI Output to violate the acceptable-use restrictions in section 7.

The Services, all Documentation, and all associated software, designs, trademarks, logos, and content owned or licensed by us (excluding Customer Data) are and remain the property of Lexis OS or our licensors. Nothing in these Terms transfers ownership of any of that to you. All rights not expressly granted are reserved.

The Lexis OS name and logos are trademarks of Lexis OS. You may not use them without our prior written consent, except to fairly identify the Services in accordance with reasonable trademark practice.

If you send us suggestions, ideas, or feedback about the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without any obligation or compensation to you. You waive any moral rights you may have in the Feedback to the extent permitted by law.

Each party (“Recipient”) may access non-public information of the other party (“Discloser”) that is marked confidential or would reasonably be understood to be confidential (“Confidential Information”). The Recipient will use the Confidential Information only to perform its obligations under these Terms, protect it with the same care it uses for its own similar information (never less than reasonable care), and not disclose it except to employees, contractors, or advisors bound by confidentiality obligations at least as protective as this section.

Confidential Information does not include information that (a) is or becomes publicly known through no fault of the Recipient, (b) was known before disclosure, (c) is rightfully received from a third party without confidentiality obligations, or (d) is independently developed without use of the Discloser’s information.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEXIS OS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. NO INFORMATION OBTAINED THROUGH THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LEXIS OS OR ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR AGGREGATE LIABILITY UNDER THESE TERMS EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the limitation or exclusion of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

You will defend, indemnify, and hold harmless Lexis OS, its affiliates, and their respective directors, officers, employees, and agents from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your or your Users’ use of the Services in violation of these Terms.
• Your Customer Data, including any claim that our authorized processing of Customer Data infringes a third party’s rights or violates applicable law.
• Content you send through the Services (including outbound emails, LinkedIn messages, and booking form outputs).
• Your violation of any Third-Party Service terms (including LinkedIn’s User Agreement).
• Your violation of applicable law, including anti-spam, privacy, and export control laws.

We will promptly notify you of any claim subject to indemnification. You may control the defense and settlement of the claim, provided that any settlement requiring an admission or payment from us requires our prior written consent.

• By you. You may cancel your subscription at any time from within the Services or by emailing support@lexisos.com. Cancellation is effective at the end of the current billing period; fees already paid are non-refundable.
• By us for cause. We may suspend or terminate your access to the Services immediately, without notice, if you breach these Terms, if we reasonably believe you pose a security or legal risk, if a Third-Party Service requires it, or if fees remain unpaid after 7 days’ notice.
• By us for convenience. We may terminate your subscription for convenience at the end of any billing period with 30 days’ notice.
• Effect of termination. Upon termination, your right to use the Services ends immediately. You have 30 days to export Customer Data; after that, we may delete it in accordance with our Privacy Policy.
• Survival. Sections that by their nature should survive termination (including Ownership, Warranty Disclaimer, Limitation of Liability, Indemnification, Confidentiality, Governing Law, and Dispute Resolution) will survive.

• To the Services. We continuously improve the Services and may add, remove, or modify features, subject to any commitments made in an order form. We won’t materially degrade a paid feature during your current billing period without offering a refund of pro-rata unused fees.
• To these Terms. We may update these Terms. Material updates will be announced at least 30 days before they take effect, via email to Account administrators and a notice on this page. Non-material updates (clarifications, typos) take effect on posting. Your continued use of the Services after the effective date of an update constitutes acceptance.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer resident in a jurisdiction whose consumer protection laws apply notwithstanding this section, nothing in these Terms deprives you of the protection of those laws.

• Informal resolution. Before filing any claim, you agree to try to resolve it informally by emailing us at support@lexisos.com. We’ll try to respond within 30 days.
• Arbitration. If a dispute is not resolved informally, it will be resolved by binding arbitration administered by a mutually acceptable arbitration provider under its commercial rules, in Wilmington, Delaware, or via video conference. The arbitrator’s decision is final and binding. Judgment may be entered in any court of competent jurisdiction.
• Class-action waiver. You and Lexis OS agree that any claim will be brought in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
• Exceptions. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights, Confidential Information, or in matters of trade-secret misappropriation.
• Limitation period. Any claim arising out of or related to the Services must be filed within one (1) year after the cause of action arose; otherwise the cause of action is permanently barred.

• Entire agreement. These Terms (with the Privacy Policy and any order form or DPA) are the entire agreement between the parties and supersede any prior agreements on the same subject.
• Severability. If any provision is held unenforceable, it will be reformed to the extent necessary to make it enforceable, and the remaining provisions will remain in full force.
• No waiver. A failure to enforce any right is not a waiver.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to a successor in a merger, acquisition, or sale of substantially all our assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (natural disasters, war, government action, internet or utility outages, third-party API failures).
• Notices. Notices to us must be sent to support@lexisos.com. Notices to you will be sent to the email address on your Account.
• Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• No third-party beneficiaries. These Terms do not confer any rights on any third party.
• Export compliance. You represent that you are not located in a country subject to a U.S. government embargo, and that you are not on any U.S. government restricted-party list.
• U.S. government users. The Services are “commercial computer software” and “commercial computer software documentation” as defined in the applicable Federal Acquisition Regulations.

Questions about these Terms?