lexisOS
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Every automated SMS a workflow, an approval step, or a schedule sends checks consent first — a contact who replies STOP is blocked immediately, on every automated path, not just noted for later. Two-way team texting and browser-based calling, both on your own Twilio account.
Every automated SMS path — a workflow’s auto-send step, a workflow’s approval-driven send, and a scheduled send tick — calls the same consent check before the message reaches Twilio. A contact who has revoked consent, or replied STOP, is blocked unconditionally on every one of those paths. Consent itself is a structured record: who granted it, the source it came from — a form, an import, or someone entering it by hand — the original consent text, and a link back to the CRM record. The one nuance: if there’s no consent record at all for a contact, a per-org policy decides whether cold outbound can proceed. A revoked or STOP status is never overridden by that policy.
Revoked or STOP
Blocked, always
No record
Follows your org’s policy
Granted
Sent
Threads, messages, MMS media, scheduled sends, drafts, and search — a shared texting inbox the whole team works from, with a live stream of new activity instead of a manual refresh.
Threads and search
Browse and search every SMS thread across the team, not just your own.
MMS media
Inbound and outbound image and file attachments, downloaded and stored per message.
Scheduled sends and drafts
Queue a message for later, or save a draft before it goes out.
Live stream
New messages arrive over a live connection as they happen.
| Capability | Included today |
|---|---|
| Two-way texting with MMS | Yes — threads, media, scheduled sends, drafts, search, live stream |
| Consent enforcement | Yes — enforced on every automated send path, not only recorded |
| Browser-based outbound calling | Yes — call from the browser with a Twilio Voice SDK token |
| Call recording playback | Yes — recordings download and play back |
| Voicemail transcription | No — nothing transcribes a recording, only download and playback |
| In-app phone number purchasing | No — bring an existing Twilio number; LexisOS lists and syncs it |
| A separate paid tier for SMS/Voice | No feature gate at all — connecting Twilio unlocks the full surface |
SMS and Voice run on your organization’s own Twilio account — the Account SID and Auth Token you provide. LexisOS lists, syncs, and shares the numbers already on that account; there’s no in-app flow to buy or provision a new one. And unlike Vendors or PageLens, there’s no separate feature to switch on — connecting Twilio unlocks two-way texting and calling immediately.
Add your Account SID and Auth Token — nothing to purchase.
Every 30 minutes, LexisOS lists and shares what’s already on your account.
No separate feature to turn on — the full surface is available immediately.
Start free and connect your Twilio account. Consent enforcement is on from the first automated send — there’s nothing extra to turn on.